Shipping policy

Shipping Policy

Last updated: June 2026

At TheGromify, we work with a global fulfilment network to bring you quality grooming products at fair prices. Please read the information below so you know exactly what to expect after placing your order.

Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order is confirmed. During sales, product launches, or peak periods, processing may take slightly longer. You'll receive a confirmation email once your order is placed, and a second email with tracking details once it ships.

Shipping Rates
We're proud to offer free tracked shipping on all orders. The price you see at checkout is the price you pay — no surprise shipping fees.

Estimated Delivery Times
Once dispatched, estimated delivery is 6–12 business days, depending on your location. Please note that delivery times are estimates, not guarantees, and begin from the date of dispatch (not the date of order).

Remote or regional areas may experience slightly longer transit times.

Order Tracking
As soon as your order ships, we'll email you a tracking number so you can follow your parcel every step of the way. Please allow a few days for tracking information to become active after dispatch.

Customs, Duties & Taxes
For the vast majority of orders, there are no additional charges. In rare cases where an international order is subject to customs duties or import taxes, these are determined by your local authorities and are the responsibility of the customer. TheGromify has no control over these charges and cannot predict their amount.

Shipping Delays
Estimated delivery times are provided as a guide only. Delays caused by customs inspections, weather, public holidays, carrier disruptions, or other circumstances beyond our control do not automatically qualify for a refund. We appreciate your patience and will always help track down a delayed parcel.

Incorrect Shipping Information
Customers are responsible for providing a complete and correct shipping address at checkout. TheGromify cannot be held responsible for orders delayed, lost, or delivered incorrectly due to inaccurate address details. If you notice an error, contact us immediately at support@thegromify.com — we'll do our best to correct it before dispatch, but cannot guarantee changes once an order is processing.

Lost or Missing Parcels
If your tracking shows no movement for an extended period, or your order is confirmed lost in transit, please contact us within 14 days of the expected delivery date and we'll work with the carrier to resolve it — including a replacement or refund where appropriate.

Questions?
Our support team is happy to help with anything shipping-related.
Email: support@thegromify.com — we aim to reply within 24–48 business hours (Monday–Friday, AEST).